All custom orders are processed within 3-5 weeks and shipping costs apply. Premade items are shipped within 24 hours of the order being processed. Orders are not typically shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Thank you for supporting our business; we hope you are happy with your purchase. If you are not completely satisfied with your purchase for any reason, please contact us via email to discuss if you are eligible for a full refund or store credit.
The following items cannot be returned: custom embroidered items. Sale items are FINAL SALE and cannot be returned.
For defective or damaged products, please contact us via email.
If your item is eligible for a return, the return must be postmarked within 7 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Place the item securely in its original packaging and include your proof of purchase along with the return authorization confirmation and mail your return to the provided address.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 10 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
If you have any questions concerning our return policy, please contact us at: OneStitchAtATimeShop@outlook.com